Some service desk engineers must be familiar with hardware issues as well as software problems. A service desk engineer typically works multiple shifts during a month. Most companies provide round-the-clock customer support and technical engineers typically manage this support. An engineer may also be required to work weekends and holidays, depending on the organization. A Help desk technician provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software.

  • You’ll need to be an expert in certain software packages and have strong IT skills.
  • If they receive any feedback or suggestions, from clients, they pass them on to the appropriate departments.
  • This type of job is prevalent in most businesses that support technology.

It’s our aim for further substantial growth over the next 5 years and with our sights set on our ambition, there are opportunities for career advancement within our thriving, award-winning professional help desk engineer organisation. As long as customer service has existed there has been the customer who cannot be pleased. They really helped me navigate my career change into software development.

ICT Servicedesk Medewerker

Our experienced and highly-trained help desk engineering team works diligently to troubleshoot and solve your end-users problems so they can get back to work quickly. The Service Desk Engineer is responsible for onsite service and support needs for our customers. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software. In general, desk support technicians study at similar levels of education than help desk engineers. They’re 2.8% less likely to obtain a Master’s Degree while being 0.6% less likely to earn a Doctoral Degree. In this section, we take a look at the annual salaries of other professions. On average, the desktop support specialists annual salary is $7,482 lower than what help desk engineers make on average every year.

Additionally, help desk engineers earn an average salary of $67,498 in the finance industry. The next role we’re going to look at is the desk support technician profession. In fact, they earn a $11,729 lower salary than help desk engineers per year. IT certifications in support can vary between college courses and apprenticeships.


As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from help desk engineers resumes, they are more likely to have skills like “escalate,” “provide technical assistance,” “help desk,” and “technical assistance.” But a information engineer might have skills like “san,” “azure,” “data analysis,” and “c++.”

  • The Service Desk Engineer is responsible for onsite service and support needs for our customers.
  • These three companies were found to hire the most help desk engineers from the top 100 U.S. educational institutions.
  • Browse through our resume examples to identify the best way to word your resume.
  • A service desk engineer may handle a company’s password authorization controls.

Worked with hardware vendors for warranty parts replacements of desktops, laptops and tablet PCs. Coordinate with LECs and vendors to perform end-to-end remedy and repair of network components. Manage VOIP phone user, hunt groups, short codes, incoming call routes, time profiles, and auto attendants. Manage and maintain consistency of software configurations for the Citrix & VMWare environments. Then choose from 10+ resume templates to create your Help Desk Engineer resume. If you are looking forward to being placed as a freelance Service Desk Engineer in the Top Freelance Marketplace, visit It helps you to connect with employers who are seeking candidates with the appropriate skill sets.

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An information engineer should have excellent technical skills, as well as a strong command of programming languages and system codes. Help desk engineers and desk support technicians both include similar skills like “troubleshoot,” “help-desk support,” and “technical support” on their resumes. They must also install and maintain security, anti-virus solutions and firewall, configure and maintain operating systems and software applications, backup devices, and suggest ideas for improving service desk functions and service delivery regularly. • Handle and resolve end user issues via telephone, incoming tickets and onsite support within SLA.

help desk engineer